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FAQ

How safe is shopping at capitalautoparts.ca?

Shopping at capitalautoparts.ca is very safe.  We use Secure Socket Layer (SSL) Protocol to protect all transactions that require your personal information.

What are the customer support business hours?

Customer Support is available from 8AM to 5PM, Monday through Friday via phone.  Customer support can also be found via our Facebook page https://www.facebook.com/capitalautoparts.ca/ and via email sales@capitalautoparts.ca at any time.

How do I inquire about product warranties?

For product warranties please contact our customer service via email at sales@capitalautoparts.ca or via phone (613)627-0720 or toll free 1-866-461-2787.

How long does it take to receive my product?

Please see our Delivery Policies.

How much does shipping cost?

Here at Capital Auto Parts we are proud of offer free Canadian Shipping.  Some restrictions apply please see our Delivery Policies for more information.

I ordered the wrong product; how do I return it?

Please make sure to verify fitment before ordering a product, we offer a fitment guide to help you with this process, as well as our team of trained experts would be happy o assist you with the process.  In the case you do order the wrong item and wish to return it, please contact us and we will generate an RMA (Return Merchandise Authorization) .

How do I check the status of my order?

Once your order has been fulfilled you will be sent an electronic notification, with all the tracking information on your order.  Please contact us of you do not receive it or have any other inquiries.